If you’ve reported technical issues on Tallyfy, the support team may ask you to clear your cache to see if this fixes a problem.

This is how you can do it for common browsers you may be using:

Google Chrome on your computer

  1. Open Chrome.
  2. On your browser toolbar, click More More.
  3. Point to More tools, and then click Clear browsing data.
  4. In the “Clear browsing data” box, click the checkboxes for Cookies and other site and plug-in data and Cached images and files.
  5. Use the menu at the top to select the amount of data that you want to delete. Choose beginning of time to delete everything.
  6. Click Clear browsing data.

 

Internet Explorer 9, 10 and 11 (Windows) 

  1. Select Tools (via the Gear Icon) > Safety > Delete browsing history….NOTE: You can also access this menu by holding Ctrl + Shift + Delete.
  2. Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.
  3. You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies.

 

Firefox

  1. Open Mozilla Firefox.
  2. Click the Menu button (aka the “hamburger button” – the one with three horizontal lines) and then choose Options.
    If Options is not listed in the menu, click Customize and drag Options from the list of Additional Tools and Features over to the Menu.
    Note: If you’re using the menu bar, choose Tools and then Options instead. You can also enter about:preferences in a new tab or window.
    Firefox for Mac: On a Mac, choose Preferences from the Firefox menu and then continue as instructed below.
  3. With the Options window now open, click the Privacy tab on the left.
  4. In the History area, click the clear your recent history link.Tip: If you don’t see that link, change the Firefox will: option to Remember history. You can change it back to your custom setting when you’re done.
  5. In the Clear Recent History window that appears, set the Time range to clear: to Everything.
  6. In the list at the bottom of the window, uncheck everything except for Cache.
    Note: If you wish to clear other kinds of stored data, feel free to check the appropriate boxes. They will be cleared along with the cache in the next step.
    Tip: Don’t see anything to check? Click the button next to Details.
  7. Click on the Clear Now button.
  8. When the Clear Recent History window disappears, all of the files saved (cached) from your Internet browsing activities in Firefox will have been removed.
    Note: If your Internet cache is large, Firefox may hang while it finishes removing the files. Just be patient – it will eventually finish the job.

 

Please contact us if you have any questions.